Refund policy

Refund and Exchange Policy

Thank you for shopping with IZNARA. Please carefully read our refund and exchange policy:

Key Policy Points

No Refunds

  • All items are non-refundable.
  • Exchanges are available under specific conditions only.

Exchanges

  • Exchanges are accepted only if:
    • The item is unused and unworn
    • It is in original packaging
    • It is returned within 7 days of delivery
  • Items received after 7 days will not be eligible for exchange.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item:
    • You must return the product to us
    • Return shipping costs are the customer’s responsibility
  • Once we receive and inspect the item:
    • We will replace it with the correct or undamaged product

How to Initiate an Exchange

1. Contact Us

Please include your order number and details of the issue.

2. Return the Item

  • Send the item using a secure and trackable courier service
  • Ensure it meets all exchange conditions

3. Replacement Process

  • After receiving and verifying the item,
    we will process your exchange and dispatch the replacement

Need Help?

For any questions or assistance, feel free to contact our customer support team.

Thank you for choosing IZNARA!